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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Deisi Reyes

August 5, 2025

1  out of  5
rating by Deisi Reyes
"I had an auto policy with this agency. As a licensed P&C professional with over 10 years of experience, this is a simple policy. I submitted my cancellation request via email in December 2024, directing it to my assigned agent. However, the policy was not cancelled until February 2025. Despite my initial request, I had to make multiple follow-up calls to ensure the cancellation was processed. I also forwarded my original email to Adriana for further assistance. Unfortunately, the policy still was not cancelled properly. I have been meaning to contact the office regarding my refund, as I never received the return premium for the unused portion of the policy. Today, I discovered that the cancellation issue remains unresolved. Not sure who I spoke with, whoever she is she made it clear they were unwilling to assist! I would not recommend to purchase any policies with this agency you will end up loosing money! I will be reaching out to corporate!"
We responded:
"Thank you for taking the time to leave a review. We genuinely value all feedback, as it helps us better understand how we can continue to improve and support our customers. We’re sorry to hear that your experience hasn’t met expectations and appreciate you bringing this situation to our attention. Our goal is always to provide clear communication and attentive service, and we take any concerns regarding policy changes and billing very seriously. While we can’t speak to the specifics of your case here, we’d welcome the opportunity to review the details further and assist in any way we can. If you're willing, please contact our office directly so that we can gather more information and explore possible solutions. We’re here to help and are committed to providing support to the best of our ability."
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Farhan Khimani

July 26, 2025

5  out of  5
rating by Farhan Khimani
"Sharonda was awesome! Service was really great! Very helpful and gave me lots of options!"
We responded:
"Farhan, thank you for your fantastic review! I'm happy to hear that Sharonda provided you with excellent service and a variety of options. Our team is dedicated to offering helpful and comprehensive support. Let us know if there's anything else we can assist you with!"
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Ms. A

July 17, 2025

5  out of  5
rating by Ms. A
"Mr. Steven Whisenhunt is a very detailed, thorough, kind and professional agent. I quickly needed a quote for homeowners insurance and he emailed me details of the best package that included great coverage and great discounts because of my existing car insurance with State Farm. He also called me right away to answer questions. Thank you for your help."
We responded:
"Thank you for your review, Ms. A. I'm happy to hear that Steven was able to assist you promptly and provide a package that met your needs. We appreciate your trust in us for both your insurance. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Bill

July 11, 2025

5  out of  5
rating by Bill
"Sharonda Rogers has been working with me for several days, and she has been able to reduce my monthly payments for auto and renter’s insurance, while also increasing the benefits. She is a pleasure to work with, and she goes out of her way to help me through the process. I wholeheartedly recommend her for your insurance needs!"
We responded:
"Thank you for your wonderful feedback, Bill! I'm delighted to hear that Sharonda was able to assist you in reducing your monthly payments while enhancing your benefits. She truly is dedicated to providing exceptional service. If you have any more questions or need further assistance, feel free to reach out anytime. We’re here to help!"
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Anvesh Reddy Ravuru

July 9, 2025

5  out of  5
rating by Anvesh Reddy Ravuru
"Great experience! Everything was explained clearly and professionally. I appreciate the straightforward communication and prompt follow-up. Highly recommend."
We responded:
"Thank you for your review, Anvesh! I'm happy to hear that you had a great experience with our office. Clear communication and prompt follow-up are important to us, and I'm glad we delivered on that for you. If you ever need anything else, feel free to reach out. Thanks for recommending us!"
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Ann Phan

July 8, 2025

5  out of  5
rating by Ann Phan
"Carol Berilgen was great to work with, she made my insurance process so smooth and easy!"
We responded:
"Thank you for your review, Ann! I'm happy to hear that Carol made your insurance process smooth and easy. Our team is dedicated to providing excellent service, and your feedback means a lot to us. Let us know if there's anything else we can assist you with!"
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jhonny linares

June 4, 2025

5  out of  5
rating by jhonny linares
"La mejor Andreina (Nina) ❤️"
We responded:
"¡Gracias, Jhonny! Me alegra saber que tuviste una buena experiencia. Estamos aquí para ayudarte con cualquier cosa que necesites. ¡Gracias por elegirnos!"
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Taylor Hays

June 2, 2025

5  out of  5
rating by Taylor Hays
"Marty help made my day today I appreciate Steven’s office I look forward to being a long term client I love the people at Steven smith’s office"
We responded:
"Hey, Taylor! It means a lot to hear that Marty and the rest of the team made such a great impression. We’re grateful to have you with us and look forward to being here for you for the long haul. Thank you for your support. "
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Santino Burrough

May 21, 2025

5  out of  5
rating by Santino Burrough
"I recently bought a new vehicle and Andreina D’ Paola was really helpful throughout the process of me getting insurance for the first time and overall customer service is really great couldn’t ask for more I definitely recommend y’all come here"
We responded:
"Thank you, Santino, for sharing your experience! I'm glad to hear that Andreina was able to assist you with your new vehicle insurance. It's wonderful to know that you found our customer service to be excellent. We appreciate your recommendation and are here for any further insurance needs or questions you might have!"
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Juan Herrera

May 14, 2025

5  out of  5
rating by Juan Herrera
"Garland Dale Taylor is amazing and will always put his customers and their families first. He is honest and kind and will always go out of his way to help. I’ve been a State Farm customer for years and I cant ever see myself switching to anyone else with all the loyalty and amazing service they have provided for my family and I."
We responded:
"Thank you, Juan, for your wonderful feedback! I'm delighted to hear about your positive experience with Garland Taylor. His dedication to putting customers and their families first truly reflects our commitment to exceptional service. We're grateful for your loyalty over the years and are here for any further insurance needs or questions you may have."
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Aimee thrône

May 7, 2025

5  out of  5
rating by Aimee thrône
"I recently had a great experience with the representatives at State Farm. They were always helpful, and really attentive to my needs. I highly recommend their services if you’re looking for insurance assistance. Thanks for the fantastic support. A special thanks to Marty for all the fantastic support!"
We responded:
"Thank you, Aimee, for sharing your experience! I'm happy to hear that our team was helpful and attentive to your needs. Marty will be delighted to know his support made a difference. If you ever need further assistance, don't hesitate to reach out. We're here to help!"
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Shaunt Fryer

April 30, 2025

5  out of  5
rating by Shaunt Fryer
"Steve got me the best price and was patient helping me go through the steps"
We responded:
"Thank you, Shaunt, for your feedback! I'm glad I could assist you in finding the best price and guide you through the process. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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C Sankar

April 29, 2025

5  out of  5
rating by C Sankar
"Marty is amazing, she cares about her clients, helps anyway she can, and always follows through. I really appreciate her customer service and care."
We responded:
"Thank you, C Sankar, for sharing your positive experience! I'm glad to hear that Marty has been so supportive and attentive to your needs. Her dedication to providing excellent customer service is truly valued. If you ever need further assistance, feel free to reach out to our office."
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Scott Amberson

April 21, 2025

5  out of  5
rating by Scott Amberson
"After being a customer for nearly 10 years now, I can't imagine being with another Insurance Company, one of the agents I have known from the very beginning , "Marty" has been a great companion and employee , of Steven Smith State Farm Insurance , through the ups and downs and feast and Famine , of being a Contractor Remodeler ,She's always gone the extra mile and has been there for me , Her professionalism and Grace and just camaraderie friendship , that we have established , makes me feel at home with my auto insurance provider, thank you Steven Smith and Staff and a special shout out to Marty , ac consider to be a friend to me."
We responded:
"Scott, I'm truly grateful for your kind words and for being with us for nearly a decade. It's wonderful to hear about the strong relationship you've built with Marty. Her dedication and professionalism are indeed invaluable, and I'm glad she has made you feel at home with us. Thank you for your continued business with our team. If you ever need anything, we're here to help!"
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Brunessia Lewis

April 13, 2025

5  out of  5
rating by Brunessia Lewis
"If you are searching for an insurance agent that specializes in top notch insurance services and excellent customer service experience. then look no further than Steven Smith State Farm Insurance. His office manager, Martina Ochoa, went above and beyond her job to ensure that I maintained auto coverage. The support I received was top notch! I strongly recommend you reach out to Steven Smith State Farm Insurance … if you want top notch coverage, excellent rates, and service!"
We responded:
"Thank you so much, Brunessia, for your wonderful feedback! I'm delighted to hear that Martina went above and beyond to assist you with your auto coverage. Your recommendation means a lot to us, and we're happy to provide you with excellent rates and service. If you ever need further assistance, don't hesitate to reach out."
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Toni Tone

April 11, 2025

5  out of  5
rating by Toni Tone
"Excellent quick service every time. Top-notch expert services only. Highly recommended"
We responded:
"Thank you, Toni, for your wonderful feedback! I'm happy to know that you appreciate the quick and expert service we provide. Your recommendation means a lot to us!"
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Mando Rodriguez

April 9, 2025

5  out of  5
rating by Mando Rodriguez
"I just switched my ins needs to this office, from my 1st call and through the process Nina was AWESOME!! I was hesitant to switch not knowing how the transition process would go, but it was very simple and easy. Thank you Nina and the rest of the office."
We responded:
"Thank you, Mando, for sharing your experience! I'm glad to hear that Nina and the team made your transition smooth and straightforward. We appreciate your trust in us for your insurance needs. If you have any questions or need further assistance, feel free to reach out anytime!"
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K. J. H. O.

April 9, 2025

5  out of  5
rating by K. J. H. O.
"I highly recommend working with Sharonda. She is amazing and was so helpful during this process. Sharonda was very knowledgeable and explained things to me in a way that I could understand how to choose the best option for my future. She was able to get me a much lower quote than I’d previously received and walked me through every step. Sharonda was super responsive to all my questions and concerns. Even after we got my policy started, she followed up with me to make sure that I was satisfied. If there’s anyone out there that doesn’t quite know where to get started with getting your insurance needs, you should definitely work with Sharonda!"
We responded:
"Thank you so much for your wonderful feedback! I'm delighted to hear that Sharonda was able to assist you so effectively. Her ability to explain options clearly and secure a better quote truly highlights her dedication. It's great to know she was responsive and ensured your satisfaction even after starting your policy. If you have any more questions or need further assistance, please feel free to reach out. We're here to help!"
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Ismael Ochoa

March 7, 2025

5  out of  5
rating by Ismael Ochoa
"BIG shout out to Marty for making this process as seamless as possible. She took her time explaining the different coverages as well as the pricing. Marty is very knowledgeable and her customer service was A1. Thank you!"
We responded:
"Thank you, Ismael, for your wonderful feedback! I'm delighted to hear that Marty made the process smooth and provided clear explanations of the coverages and pricing. Her expertise and top-notch customer service are truly appreciated. If you have any more questions or need further assistance, feel free to reach out to our office anytime. We're here to help!"
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Raul Arrillaga

February 25, 2025

5  out of  5
rating by Raul Arrillaga
"I was very pleased with the service and level of professionalism provided by Andreina and Karen."
We responded:
"Thank you, Raul, for your wonderful feedback! I'm glad to know that Andreina and Karen provided you with such professional service. If you have any more questions or need assistance in the future, feel free to reach out. We're here to help!"
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Kendall Rogers

February 21, 2025

5  out of  5
rating by Kendall Rogers
"Had a great experience with Garland here. He is incredibly patient, communicative, and made the whole process smooth and stress-free. Highly recommend him!"
We responded:
"Thank you, Kendall! I'm so happy to hear about your experience with Garland. His patience and communication skills truly make a difference in ensuring a smooth and stress-free process. We appreciate your recommendation and are here for any further insurance needs you may have."
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Alyssa Riley

February 17, 2025

5  out of  5
rating by Alyssa Riley
"Andreina D’ Paola has been amazing! Quick, and helpful and very friendly!"
We responded:
"Thank you, Alyssa, for sharing your experience! I'm happy to hear that Andreina provided quick and friendly assistance. We're grateful to have her on our team. If you need anything else, feel free to reach out!"
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Julie L.

January 27, 2025

5  out of  5
rating by Julie L.
"I was very pleased with the service and level of detail provided by Garland. As a result, I was able to make very informed decisions about my coverages. I appreciated his perspective on each policy to ensure that I was not over nor under insured."
We responded:
"Thank you, Julie, for sharing your experience! I'm glad Garland was able to assist you with such detailed service, helping you make informed decisions about your coverages. It's wonderful to know his insights ensured your policies were just right. If you need further assistance, feel free to reach out!"
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Susan T

January 23, 2025

5  out of  5
rating by Susan T
"Garland from Steven Smith Insurance Agency was outstanding in his assistance in getting my home and auto insured at a reasonable rate. He saved me a lot of money. Plus he returns calls and is easy to communicate with. My other insurance company had almost doubled my rates in 3 years. My coverage is still great and now affordable. Garland is personable and understands a customer’s insurance needs. I highly recommend him if you are looking for affordable home and auto insurance."
We responded:
"Thank you, Susan, for sharing your experience! I'm glad Garland was able to help you secure both home and auto insurance at a rate that works for you. It's wonderful to know he made communication smooth and was attentive to your needs. Your recommendation means a lot to us. If there's anything else you need, don't hesitate to reach out to our office."
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Peter Pham

January 16, 2025

5  out of  5
rating by Peter Pham
"it was pleasure to speaking with Steven Whisenhunt he answer all my question and have State Farm insurance cover for my cars"
We responded:
"Thank you, Peter, for sharing your experience! I'm happy that Steven was able to assist you with your questions. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"